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Claims Administrator – WBI Home Warranty

Full Time | Burnaby Office
We are currently looking for a Claims Administrator(s) to join our WBI Home Warranty team in our Surrey office. In this role, you will collaborate with Claim Handlers(s) & Technical Assessor(s) to assist in the administration support when required. You will be opening, managing, and closing warranty claims as they are submitted by new homeowners. This position requires a positive attitude, strong problem-solving skills, and the ability to prioritize multiple tasks in a highly paced environment.

Wilson M. Beck Insurance Services Inc. is one of the largest privately held construction brokerages in Western Canada. WMB has dedicated teams focused exclusively on insurance, surety, warranty, and risk management services. We have strategically positioned ourselves into what we consider the four corners of BC. Since 1981 we have grown to employ over 300 people in 11 geographic locations: Lower Mainland, Okanagan (Kelowna), Kamloops, Northern BC (Prince George), Victoria, Alberta, and Ontario. Our strength is our people and their expertise – We Care. We Help.

Claims Administrator
  1. Full time position
  2. In office only (no remote opportunity) in Surrey, BC
  3. Key responsibilities will include but not limited to the following tasks listed below:
    • Opening, managing, and closing warranty claims submitted by new homeowners.
    • Provide high-level customer service to homeowner and builder clients.
    • Offer administrative support to Claim Handlers & Technical Assessors.
    • Process and verify accuracy of documentation and forms.
    • Maintain follow-ups and abeyances on outstanding claims and information.
    • Stay informed on applicable acts and regulations regarding home warranty insurance across provinces.
    • Collaborate effectively within a cohesive team environment.
  4. Qualifications:
    • Office and data entry experience is an asset: training provided for the right candidate.
    • Proficiency with Microsoft Outlook, Word, and Excel.
    • Second language such as Punjabi, Hindi, Chinese is an asset.
    • Level 2 Insurance License is preferred.
  5. Skills & Attributes:
    • Strong analytical and critical thinking abilities
    • Excellent attention to detail and accuracy
    • Ability to multi-task and manage time effectively under pressure.
    • Strong organizational and planning skills.
    • Team player with excellent communication (verbal and written)
    • Professionalism and client focused mindset
  6. Compensation & Benefits:
    • Competitive salary: $48,000.00 to $53,000.00 annually (based on experience and insurance licensing).
    • 3 weeks vacation
    • Comprehensive company benefits program.
This position presents a strong opportunity for career growth, ideal for someone looking to transition from an administrative role into a Claims Handler position. We are seeking a motivated and detail-oriented individual who is eager to grow within the organization and develop a long-term career.

Salary Range: $48,000.00 To $53,000.00 Annually

We encourage applications from all qualified candidates.
Apply Now