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Claims Administrator – WBI Surrey Office

Full Time | Burnaby Office

We are currently looking for a Claims Administrator (s) to join our WBI Home Warranty team in our Surrey office. In this role, you will collaborate with Claim Handlers(s) & Technical Assessor(s) to assist in the administration support when required. You will be opening, managing, and closing warranty claims as they are submitted from new homeowners. This position requires a positive attitude, strong problem-solving skills, and the ability to prioritize multiple tasks in a high paced environment.

Wilson M. Beck Insurance Services Inc. is one of the largest privately held construction brokerages in Western Canada. WMB has dedicated teams focused exclusively on insurance, surety, warranty, and risk management services. We have strategically positioned ourselves into what we consider the four corners of BC. Since 1981 we have grown to employ over 250 people in 10 geographic locations: Lower Mainland, Okanagan (Kelowna), Kamloops, Northern BC (Prince George), Victoria, Alberta, and Ontario. Our strength is our people and their expertise – We Care. We Help.
  • Claims Admin (3 to 4 positions to fill) 
    1. Full time position
    2. In office only (no remote opportunity) in Surrey, BC
    3. Duties and responsibilities will include but not limited to the following tasks listed below:
      • Opening, managing, and closing warranty claims as they are submitted from new homeowners.
      • Providing customer service to new homeowners and builder clients
      • Providing administrative support to claims handlers.
      • Providing administrative support to technical assessors as required
      • Process and verify accuracy of information and forms.
      • Abeyance and follow up on outstanding claims updates.
      • Abeyance and follow up on outstanding claims information.
      • Maintain a current understanding of the acts and regulations regarding home warranty insurance in each province we operate in
      • Participate and contribute to a cohesive and functional group environment.
    4. Qualifications
      • Office and data entry experience would be an asset, but we are willing to train the right candidate.
      • Proficiency with the Microsoft suite of products particularly outlook, word and excel.
      • Second language such as Punjabi, Hindi, Chinese is an asset.
      • Level 1 insurance license is preferred.
    5. Skills
      • Analytical skills
      • Excellent attention to detail and accuracy
      • Ability to multi-task and performs well under pressure.
      • Excellent time management skills and ability to prioritize work.
      • High level of problem-solving skills and the ability to think outside the box.
      • Team player
      • Strong organizational and planning skills
      • Strong verbal and written communication skills
      • Professional etiquette and mannerisms
    6. Compensation
      • Salary ranges from $43,000.00 to $50,000.00 annually, depending on experience and insurance licensing.
      • 3 weeks vacation
      • Company benefits program
We encourage applications from all qualified candidates.